Your trusted partner for Utilities service providers

Fujifilm Data Management Solutions

Utilities service providers

Fujifilm DMS is a trusted partner to many of Australia’s largest energy and water utilities, helping improve operational efficiency, reduce costs and enhance customer experience. Our agile, intelligent solutions support digital transformation, service reliability and sustainability in a complex and highly regulated environment.

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at a glance

Solving key challenges for utilities

Optimise communications across multiple channels

Deliver critical updates via your customers’ preferred channels, including SMS, email, print, post and online. Our multi-channel platform ensures timely delivery of bills, reminders, outage alerts and service updates. Designed to handle large-scale communications with ease, it enhances accessibility and reliability even during peak demand. By consolidating all channels into a single, integrated platform, we help you meet service expectations while improving operational efficiency and customer satisfaction.

Simplify and reduce internal IT effort

Fujifilm DMS offers a fully customisable solution that integrates with your preferred method - file exchange, API or other mechanisms - using the data format most convenient for you. Our platform handles data normalisation, business rules and content generation tailored to each communication channel. Real-time processing status and full reconciliation are available through our secure self-service portal, reducing the need for internal IT resources and streamlining your overall communication workflow.

Enhance billing efficiency and payment flexibility

Provide clear, compliant billing in both print and digital formats while offering flexible payment options. Our solution integrates with your existing systems to support efficient management of paper and electronic bills, reducing delays and admin costs. Bills can include targeted messaging to encourage cost-effective payment methods such as direct debit, improving engagement and long-term customer value while driving down processing and collection overheads.

Automate workflows to minimise costs and errors

Streamline complex utility processes such as onboarding, relocations and meter readings by replacing manual tasks with automated workflows. Integrated with your core systems, our solutions reduce errors, improve turnaround times and lower operational costs. By accelerating fulfilment and enhancing accuracy, we help deliver a better customer experience and more efficient internal operations.

Ensure compliance with secure, reliable solutions

Our Information Security Management System is independently certified to ISO 27001:2022 and supported by a dedicated Information Security and Compliance team. This certification covers IT data processing, software development, data centres, cloud infrastructure, applications and production facilities. Disaster Recovery and Business Continuity are built into our distributed production model, ensuring high-volume service continuity and automatic failover where required.

Enable Paper Zero through digital adoption

Accelerate your shift to digital by engaging customers through secure online forms, preference updates and digital delivery portals. Fujifilm DMS supports digital adoption across all channels, including failover and post-by-exception for customers who still prefer print. Our solutions eliminate postage costs, improve accessibility and enable a seamless, customer-led transition from paper to digital communication.

Case studies & articles

Success stories and industry insights

Explore real-world outcomes, practical use cases and expert insights from Fujifilm DMS

Reimagining Utility Customer Service Through Digital-First Innovation 

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Proactive, Digital, Customer-first Home Loan Retention

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Automating claims processing using machine learning for document classification and capture

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Delivering a national survey with speed, scale and security

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Paper Zero Initiative: Transforming Digital Customer Communications 

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Made for modern utilities

Keep customers informed with confidence

Reach homes and businesses quickly with digital and physical delivery options

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Powering utilities forward

We help Australia’s largest energy and water providers enhance communication, automate operations and deliver measurable outcomes. From outage alerts to paperless billing, our solutions are purpose-built to support essential services with the scale, speed and compliance utilities demand.

  • Utilities
  • Billing
  • Compliance
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Smarter customer communications

Deliver consistent, timely messages through SMS, email, print and digital portals - keeping customers informed across every touchpoint. Whether it’s bills, service notices or outage updates, we streamline communications with automation and intelligent workflows.

  • Omnichannel
  • Automation
  • Outreach
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Strong Infosec and compliance policies & practices

Our Information Security Management System (ISMS) is independently certified to the ISO 27001:2022 standard, covering information technology infrastructure, cloud services, development, operations and data centre facilities management for Business Process Outsourcing services. It demonstrates our commitment to safeguarding customer data and maintaining compliance with relevant regulatory requirements.

  • ISO certified
  • Standards driven
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Support for ESG initiatives

Fujifilm DMS supports sustainability efforts in alignment with Fujifilm Holdings’ Sustainable Value Plan 2030. Through digitisation, automation and secure digital communications, we help clients reduce their reliance on paper-based processes - supporting more efficient operations and contributing to environmental goals such as reduced paper use and transport-related emissions.

  • Sustainability
  • Eco-friendly

Ready to connect?

If you’re looking for ways to improve how your organisation sends, receives or manages customer communications, share your details and we’ll be in touch to explore the right solution for your needs.

ACCREDITATIONS

Accreditations & Partnerships.

Document digitisation services platform for secure paper conversion
Document digitisation services platform for secure paper conversion
Industries We Serve

Our industry expertise and solutions

Fujifilm DMS can support any industry that needs to communicate frequently with customers across multiple channels, physical or digital. Whether you’re sending or receiving information or engaging with customers online, we’re here to help.

© FUJIFILM Data Management Solutions Pty. Ltd.