SEND - Swift and Secure Notifications

Fujifilm Data Management Solutions

Contact your customers securely

Your trusted partner for sending critical business and marketing communications for organisations that value strong capability, information security and compliance leadership.

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at a glance

What We Do

Simplify complex communications delivery

We help organisations securely create and send critical correspondence such as bills, notices, statements and updates via SMS, email, post and digital portals. Our workflows are fully automated and customised to your business requirements, including complex data processing, content generation, distribution and reporting.

Print, Post, Switch to Digital

Fujifilm operate five facilities across Australia and is the only provider who can leverage our scale to minimise production costs and letter delivery times through same-state lodgement to local postage systems, along with providing compelling capabilities to switch customers to digital.

Reach customers across every channel

Support for email, SMS, MMS, Peppol eInvoicing and print means your customers receive messages where it matters most. We continue to expand our multi-channel capabilities to adapt to evolving communication preferences.

Prioritise security and compliance

Fujifilm prioritises cybersecurity, data confidentiality, system availability and the integrity of personalised information. Our systems are built to meet the requirements expected by enterprise and government organisations and are independently certified to the ISO 27001:2022 standard - covering our technology infrastructure, cloud services, development, operations and Data Centre facilities management.

Enable legacy systems with modern sending capability

Integrate seamlessly by sending us files via our enterprise file gateway or via API without overhauling your systems. Fujifilm DMS transforms your data into compliant, ready-to-send communications, supporting both digital and physical delivery.

Deliver secure digital experiences

Create mobile-ready digital interactions through secure links to statements, forms and confirmation pages. Collect personal information, consent or identity validation – all within a fully secure, auditable framework.

Automate sending workflows at scale

From scheduling to delivery confirmation, our platform supports high-volume batch processing, personalised messaging and automated retries and failovers - reducing manual work while increasing reliability.

Improve responsiveness and efficiency

Respond faster to customer needs, market changes and compliance requirements. Our agile delivery model helps reduce delays, automate communication workflows and track performance in real time - empowering your teams to make data-driven decisions and streamline operations at scale.

Case studies & articles

Success stories and industry insights

Explore real-world outcomes, practical use cases and expert insights from Fujifilm DMS

Reimagining Utility Customer Service Through Digital-First Innovation 

Read Case Study

Proactive, Digital, Customer-first Home Loan Retention

Read Case Study

Automating claims processing using machine learning for document classification and capture

Read Case Study

Delivering a national survey with speed, scale and security

Read Case Study

Paper Zero Initiative: Transforming Digital Customer Communications 

Read Case Study
AT A GLANCE

Capabilities

Fujifilm platform for secure customer notifications


Fujifilm Multi-Channel Platform

Thousands of customer communications are created and sent each day using Fujifilm’s automated Customer Communication Management platform for Australia’s leading businesses and government.

  • Send us your data in a format convenient for you
  • One file can support all communication channels
  • Comprehensive features to meet your requirements fast
  • Automated failover to secondary channel
  • Best of breed content creation capabilities
  • Standard & custom reporting and reconciliation
  • Fully automated and monitored 24/7
  • Our ISMS is independently certified to ISO 27001:2022
  • Disaster recovery and business continuity as a standard


Print and Post

Physical letters remain a critical component of the customer communications mix for many Australian businesses, take advantage of Fujifilm’s scale as the largest provider of nationwide print fulfilment services.

  • Facilities in five capital cities with in-state mail lodgement and Australia Post onsite; minimise postage cost and optimise delivery timeframes
  • Colour inkjet, laser and mono printing supporting all fulfilment requirements
  • Returned mail management handling processes including failover to alternate channel
  • Integrated with Fujifilm multi-channel platform facilitating switch to digital programs
Fujifilm platform for secure customer notifications


Email

Email is the most popular and cost effective essential customer communication channel and Fujifilm’s services are optimised to simplify the inclusion of this important channel into your process.

  • From simple notices to highly complex billing templates, implemented for you by our experts
  • Deliverability monitoring and active remediation on your behalf with ISP’s and mailbox providers
  • Automated bounce failover to secondary channel such as post or SMS
  • Best practice guidance and implementation to ensure deliverability success
  • Full reconciliation and reporting
  • Engagement tracking and secure links to online documents and forms
Learn more


SMS & MMS

Strong recipient engagement with mobile messaging makes it a desirable channel for marketing and essential communications. Fujifilm can help you integrate SMS and MMS into your communications strategy, with features designed to support your regulatory compliance obligations.

  • Trigger messages via self-service UI, API, Email to SMS and automated file exchange
  • Australian data sovereignty with direct connections to local and international carriers
  • Tools and processes designed to support your ACMA compliance obligations
  • Integrated to Fujifilm multi-channel platform allowing failover management, and use of secure links to documents and online forms
  • Inbound SMS capability and Chat features
  • Highly available architecture, disaster recovery and business continuity as a standard
Learn more


Peppol eInvoicing

Peppol eInvoicing is the electronic invoicing standard promoted by the Australian Government to improve invoicing business efficiency between businesses and government.

  • Support Peppol from your existing billing data files that you may already send Fujifilm or via file extracts from your billing platform
  • Generate Peppol eInvoice XML (PINT)
  • Send and Receive Peppol invoice files and provide Peppol directory lookup services
  • Integrated with the Fujifilm multi-channel platform allowing automatic failover to secondary channels and integrated reporting

How will you reach PaperZero?

For over 30 years we’ve helped organisations transition their communications strategy to meet emerging clients requirements and business goals.

Experience matters

Largest provider of outsourced essential customer communications services in Australia.

Countrywide presence

We have production facilities across five states. Lodge mail where your customers reside.

Proven record

Assisted Australia’s largest organisations with their customer communications & deliveries to digital channels.

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Years of industry focused experience

Billions

Securely hosted correspondence items

Millions

Customer correspondence items sent each day

$Millions

Saved in postage costs each year

Fujifilm Digital Solutions

Fujifilm provide a range of digital solutions that can be integrated directly with Fujifilm SEND capabilities. Learn more about our DIGITAL offerings.

Learn more

Ready to connect?

If you’re looking for ways to improve how your organisation sends, receives or manages customer communications, share your details and we’ll be in touch to explore the right solution for your needs.

Industries We Serve

Our industry expertise and solutions

Fujifilm DMS can support any industry that needs to communicate frequently with customers across multiple channels, physical or digital. Whether you’re sending or receiving information or engaging with customers online, we’re here to help.

© FUJIFILM Data Management Solutions Pty. Ltd.