Your trusted partner for Federal, State and Local Government services

Fujifilm Data Management Solutions

Government services

Fujifilm DMS is a trusted partner to Federal, State and Local governments, with over 30 years’ experience supporting critical operations. Backed by local state and Canberra based teams, we deliver customer communications, document digitisation, election services and tailored digital solutions

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at a glance

Solving key challenges for government agencies

Major national and state digitisation events

Fujifilm DMS has the expertise, scale and proven track record to manage complex national projects, such as Senate election ballot processing and the Marriage Equality plebiscite with accuracy, security and reliability. Our end-to-end capabilities ensure confidence in large-scale digitisation and data handling for critical government operations.

Digitise and extract value from paper documents

Our document automation solutions convert paper-based and unstructured content into structured, usable data using OCR and advanced processing techniques. This unlocks the potential for AI-driven insights and transforms existing paper archives into strategic digital assets, ready to support more efficient service delivery and data-driven decision-making.

Multi-channel communication from your systems

Legacy or modern, your business systems can be enhanced with our integrated, multi-channel communications platform. We accept data in any format, apply business rules, generate content for all channels and manage end-to-end distribution and reconciliation, ensuring seamless communication through a secure, automated environment.

Create and distribute communications to citizens

Our platform securely integrates with your data sources, applies complex business logic and produces channel-ready content. We distribute communications via email, SMS, Peppol eInvoicing, print, online portals and digital forms with built-in channel failover to ensure delivery certainty across all citizen-facing communications.

Print and mail fulfilment of essential communications

With five production facilities across Australia, Fujifilm DMS delivers scalable, cost-effective print and mail services. We help reduce production and lodgement costs while ensuring timely, accurate delivery of essential government communications while supporting the transition of print-reliant recipients to secure digital alternatives.

Safeguard informational assets with world-class digitisation

Our digitisation processes meet National Archives of Australia standards, ensuring accurate capture and long-term preservation of historical and high-value documents. Fujifilm DMS protects your informational assets for future generations with secure, high-quality conversion and storage methods you can trust.

“So the ABS was given quite a challenge with the requirement to undertake the survey within essentially less than a hundred days … we were confident that we could deliver this survey.”

David W Kalisch

Former Australian Statistician - Australian Bureau of Statistics

Case studies & articles

Success stories and industry insights

Explore real-world outcomes, practical use cases and expert insights from Fujifilm DMS

Reimagining Utility Customer Service Through Digital-First Innovation 

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Proactive, Digital, Customer-first Home Loan Retention

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Automating claims processing using machine learning for document classification and capture

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Delivering a national survey with speed, scale and security

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Paper Zero Initiative: Transforming Digital Customer Communications 

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“…so this partnership with Fuji, as I say, is based on technology and it’s based on excellence, but it’s also based on trust…”

David Fricker

Former Director General - National Archives of Australia

Partner to government

Secure, compliant and service-ready

From notices to notifications, deliver services that reach every Australian

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Deep public sector insight

With over 30 years of experience working closely with Australian government agencies, we understand the unique challenges of public sector communication - from strict compliance and security requirements to the need for accessible, citizen-facing service delivery. Our secure, efficient and scalable solutions are trusted by agencies operating in complex regulatory environments and managing sensitive information at scale.

  • Compliance
  • Security
  • Scalability
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Reliable delivery at scale

Our modular platform is purpose-built to support government-scale communication - enabling fast, secure distribution of critical information such as service changes, emergency notices and regulatory updates. Whether you’re targeting local communities or a national audience, our solutions deliver high-volume messaging with consistency, visibility and reliability across email, SMS, post and digital channels.

  • Reliability
  • Omnichannel
  • Modular solutions
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Strong Infosec and compliance policies & practices

Our Information Security Management System (ISMS) is independently certified to the ISO 27001:2022 standard, covering information technology infrastructure, cloud services, development, operations and data centre facilities management for Business Process Outsourcing services. It demonstrates our commitment to safeguarding customer data and maintaining compliance with relevant regulatory requirements.

  • ISO certified
  • Standards driven
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Support for ESG initiatives

Fujifilm DMS supports sustainability efforts in alignment with Fujifilm Holdings’ Sustainable Value Plan 2030. Through digitisation, automation and secure digital communications, we help clients reduce their reliance on paper-based processes - supporting more efficient operations and contributing to environmental goals such as reduced paper use and transport-related emissions.

  • Sustainability
  • Eco-friendly

Ready to connect?

If you’re looking for ways to improve how your organisation sends, receives or manages customer communications, share your details and we’ll be in touch to explore the right solution for your needs.

ACCREDITATIONS

Accreditations & Partnerships.

Document digitisation services platform for secure paper conversion
Document digitisation services platform for secure paper conversion
Industries We Serve

Our industry expertise and solutions

Fujifilm DMS can support any industry that needs to communicate frequently with customers across multiple channels, physical or digital. Whether you’re sending or receiving information or engaging with customers online, we’re here to help.

© FUJIFILM Data Management Solutions Pty. Ltd.