Fujifilm Data management solutions

Email Fulfilment Services

Secure, compliant, high volume email delivery built for essential communications.

Why partner with Fujifilm DMS for essential email delivery?

Fujifilm DMS specialises in delivering secure, compliant customer emails such as bills, statements and critical notifications. From simple notices to complex document attachments, our end to end service includes infrastructure, delivery monitoring and reporting. This helps you lower costs, stay compliant and connect with customers effectively.

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How we support your email communication needs

We partner with organisations across a range of communication scenarios, from critical daily delivery to strategic one off initiatives.

Ongoing business communications

We help clients automate the secure, compliant delivery of essential emails such as bills, statements and customer notices. These are integrated as part of a broader multi channel communications strategy.

Bulk compliance delivery

We support large one-off email sends for regulatory compliance, class actions or other high-stakes initiatives where secure delivery, speed and auditability are critical.

Marketing and onboarding journeys

We enable clients to deliver personalised onboarding and promotional emails with interactive content, supporting customer engagement and seamless digital conversion.

Email Fulfilment Services - Ongoing business communications
Email Fulfilment Services - Bulk compliance delivery
Email Fulfilment Services - Marketing and onboarding journeys
Support that goes beyond send

Optimise every stage of your email communications

We help you get more from every message — before, during and after it’s sent.

Pre-send optimisation. Ensure your emails hit the mark from the start. We support template setup, inbox placement, data validation and accessibility checks to maximise deliverability and engagement.

Real-time monitoring and diagnostics. Track performance with live reporting via the Fujifilm DMS Service Portal or your preferred reporting format. Understand delivery outcomes, bounce rates and open activity.

Post-send tuning and performance review. We help identify opportunities to improve future campaigns, working with your team to fine-tune delivery based on engagement trends, content performance and infrastructure insights.

Built-in retention and compliance. Automatically retain important messages for auditing or compliance purposes, with secure access controls, expiry settings and data governance features.

at a glance

What We Do


Best practice configuration

Our team supports proper DNS configuration and domain alignment to meet best practice standards for SPF, DKIM and DMARC. This improves email authenticity and deliverability.


Proactive deliverability monitoring

We monitor bounce rates, delivery failures, ISP feedback loops, domain reputation and sender score. We also manage IP warm-up and liaise with mailbox providers when needed.


Secure document delivery

Communications can be sent as email attachments or as secure links through our SecureLink platform. Delivery logs and engagement metrics are tracked for full transparency.


Integrated data processing

Fujifilm DMS supports data ingestion via secure batch file or API. Incoming data is validated, transformed and personalised before being used in communication delivery.


Multi-channel delivery

Email can be delivered as a standalone message or paired with print, SMS or web forms. If delivery fails, messages can automatically be redirected to an alternate channel.


Custom reporting & reconciliation

Access reports via our secure portal or SFTP. Standard reports include delivery status, bounces, opens, clicks and job summaries. Custom reporting is available on request.


Making the complex simple

We support email template creation, campaign setup and infrastructure provisioning. Whether you’re moving from print to digital or optimising your current setup, we simplify the process.


Switch to Digital

Transition your customers from physical communications that are printed and mailed to their preferred digital channels, enabling postage cost savings for your business.


Embedded online form links

Our platform can embed secure links to digital forms, enabling digital onboarding, consent collection or secure data input directly from the email.

Case studies & articles

Success stories and industry insights

Explore real-world outcomes, practical use cases and expert insights from Fujifilm DMS

Reimagining Utility Customer Service Through Digital-First Innovation 

Read Case Study

Proactive, Digital, Customer-first Home Loan Retention

Read Case Study

Automating claims processing using machine learning for document classification and capture

Read Case Study

Delivering a national survey with speed, scale and security

Read Case Study

Paper Zero Initiative: Transforming Digital Customer Communications 

Read Case Study
self service

Reporting that works for you

Get complete visibility into your email communications. Our reporting platform gives you the tools to monitor, measure and improve email performance from delivery success to recipient engagement.

Fujifilm DMS provides detailed tracking across the full lifecycle of every message. Whether you’re monitoring daily job volumes or analysing open/click performance by audience segment, our platform supports secure, real-time access to meaningful insights.

Reports are available via our secure web portal or delivered via SFTP, with options for custom file formats and visual dashboards.

 

Standard delivery reports. Automatically generated summaries track email production and delivery statuses, including sent, delivered, bounced and deferred counts.

Incremental delivery updates For large or time-sensitive jobs, receive rolling status updates before the final delivery report is complete.

Engagement reporting Track customer behaviour including email opens and link clicks, helping you refine messaging, identify issues and measure impact.

Bounce and failure diagnostics Understand why emails failed with detailed bounce logs, reason codes and ISP feedback loop data. This is critical for remediation and deliverability improvement.

Custom file-based reports. Tailor report fields and formats to suit your system requirements. Ideal for integrating with your CRM or compliance tools.

Visual dashboards. Optional Tableau or PDF dashboards offer a clear overview of campaign performance, delivery trends and engagement patterns.

Built for regulated industries.

Our clients entrust us to send millions of communications every day. Our solutions are designed for organisations that prioritise robust capability, compliance and information security.


Security & compliance focused

Our email services operate under ISO 27001:2022 and ISO 9001 certifications, with DISP registration and IRAP alignment. This supports high security environments across government and critical infrastructure.


Trusted by regulated industries

We support regulated industries including financial services, utilities, insurance and government. Clients rely on us to deliver secure and compliant communications at scale.


Australian data sovereignty

All data is processed and hosted within Australian borders, with infrastructure directly connected to local carriers to ensure privacy, performance and regulatory alignment.


Compliance assistance

We offer opt out management, secure user access, audit logs and authentication options. This supports compliance with regulatory standards like the Privacy Act and industry codes.

Support your essential email communications

If your organisation manages high-volume, secure and compliant email delivery, we can help you do it more efficiently. Fill in your details and our team will be in touch to walk you through how we can support your critical delivery and reporting needs.

Industries We Serve

Our industry expertise and solutions

Fujifilm DMS can support any industry that needs to communicate frequently with customers across multiple channels, physical or digital. Whether you’re sending or receiving information or engaging with customers online, we’re here to help.

© FUJIFILM Data Management Solutions Pty. Ltd.