Fujifilm Data Management Solutions

Digital Forms

Secure, personalised data collection, designed for enterprise, optimised for engagement.

Why use Digital Forms for secure data collection?

Our Digital Forms offer a hosted, enterprise-grade way to collect sensitive customer data, acknowledgements and consent. It delivers a branded, secure, mobile-optimised experience, helping users engage where it’s right for them and via the right channel for each moment.

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What sets our Digital Forms apart?

Optimised for enterprise. Secured for your business. Delivered your way.

Purpose-built for platform stability, process scale and adaptable to your service needs.

Secure, branded experience. Each form is accessed via a secure personalised link and can include multi-factor authentication, challenge questions or passcodes, ensuring security and trust with every interaction.

Flexible delivery via any channel. The form link can be delivered via email or SMS. It can also be embedded in statements or printed as a QR code on physical letters for offline delivery.

Automated, orchestrated processing. As soon as your data arrives, our platform detects, routes and processes submissions instantly with support for end-to-end workflows and API-based integration.

Smart decisioning and approval workflows. Certain form types support built-in decision workflows, enabling internal users to review, approve or reject submissions. These workflows streamline triage and support accurate, timely processing.

Structured, export-ready data. Whether you're offering a service update, capturing a response or helping someone confirm their details or submit a consent form, the platform collects and routes data seamlessly. Submitted forms can be downloaded as PDFs for records or follow-up. Support for XML and JSON is on the roadmap, giving teams more flexibility as their needs grow. Integrations with internal systems and real-time processing are also supported where required.

Seamless system integration. Digital Forms can integrate with internal systems to initiate form workflows and return collected data for processing or fulfilment, using either batch or real-time APIs.

Signature-ready forms. Collect touchscreen signatures via mobile or desktop with timestamped audit trails. This is ideal for authorisations, applications and approvals. Support for legally binding digital signatures is on our roadmap.

Trackable and reportable. Gain visibility into form status and submission history with exportable reporting.

Real-world use cases for secure, seamless engagement

Our solution supports a wide range of use cases across regulated industries including government, banking, insurance and utilities. It helps you reduce friction, maintain compliance and boost digital adoption through every stage of the customer journey.


Contact detail updates

Prompt customers to review and update their personal or business information through a secure link. This ensures data accuracy across your systems and helps reduce failed deliveries.


Policy renewals and service upgrades

Automatically present personalised renewal offers to customers before their contracts expire. They can easily view terms, select options, and accept with a click, all from a mobile-ready form.


Consent and policy

Securely collect acknowledgements for policies, disclosures or service updates. These come complete with time-stamps, IP capture and audit trails for complete peace of mind and compliance.


Flexible, high-volume data intake

Capture personal details, supporting documents, preferences or service information with real-time validation and secure data submission, helping reduce delays in fulfilment or response.


Opt-ins and digital switch

Encourage digital adoption with targeted opt-in forms sent via email or SMS. Let customers switch from post to paperless in a single step, tracked for auditing.


Feedback and satisfaction capture

Send short feedback forms after key interactions to capture satisfaction scores, complaints or suggestions. This enables insight capture at moments that matter.


Appointment confirmations

Trigger smart forms for appointment confirmation or rescheduling. These forms are personalised with customer details, calendar links and two-way response capture, streamlining appointment management.


Verification and eligibility checks

Use forms to validate identity, eligibility or policy details via challenge questions or ID fields. This includes API checks where supported.


Statements and secure document delivery

Enable secure, authenticated access to customer statements and notices as part of your Digital Form flow. This includes optional acknowledgement, consent or follow-up actions.

Support for business users and technical teams

Flexible onboarding models

Choose how to use Digital Forms based on your internal systems, resourcing and workflow needs. Whether you want full control or seamless integration, we support the approach that works for you.

  • Self-service via secure web portal – quickly build, manage and deploy forms through an intuitive interface, with role-based access and built-in controls for business users
  • System integration via API – connect directly with your internal systems to automate form generation, data capture and routing at scale
  • Hybrid setup – combine both models to support different teams or use cases, such as enabling business users to draft while IT integrates with backend systems
Digital Forms UI 2

Enterprise-grade security, compliance and control

Supporting secure, compliant form data capture aligned with Australian privacy and industry standards.


Protect sensitive data across every form interaction

Digital Forms are accessed through secure, personalised links and delivered via trusted channels. Sensitive data, including Personally Identifiable Information (PII), is protected at every stage in alignment with ISO 27001:2022 certified security frameworks. Access is further safeguarded through role-based permissions, authentication settings and optional expiry rules.


Automate compliance with built-in business rules

Our Digital Forms apply client-specific rules to manage retention, suppression, validation and file extractions. These smart workflows reduce manual effort while supporting audit trails, access logging and link expiry to meet compliance and reporting needs.


Purpose-built for regulated industries

Our forms are built to meet the needs of highly regulated sectors like finance, insurance, utilities and government. With support for data residency and policy alignment, the platform helps support strict operational and governance standards.

Ready to connect?

If you’re looking for ways to improve how your organisation sends, receives or manages customer communications, share your details and we’ll be in touch to explore the right solution for your needs.

Industries We Serve

Our industry expertise and solutions

Fujifilm DMS can support any industry that needs to communicate frequently with customers across multiple channels, physical or digital. Whether you’re sending or receiving information or engaging with customers online, we’re here to help.

© FUJIFILM Data Management Solutions Pty. Ltd.