DIGITAL - Empowering meaningful
digital experiences

Fujifilm Data Management Solutions

Reaching for Paper Zero

Achieve your business goals faster and with greater agility by partnering with Fujifilm DMS as your trusted digital transformation partner. We provide secure and compliant digital solutions that can be quickly implemented to improve customer experience, reduce operational costs and solve business problems.

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at a glance

What We Do

Provide a better CX

Fujifilm DMS digital experiences are optimised to give your customers and staff the best possible experience, applying our user-centred design approaches to your communications.

Help switch to digital; reach paper zero

Reach customers through their preferred digital channels, such as email, portals, apps or other platforms, using strategies and services designed to support flexibility and choice.

Solve your communications business problems

We seek to understand your customer communication business problems and use UX prototypes to present solutions that lead to fast and achievable solutions.

Improve your speed and agility

All good businesses have more projects with a positive return than they have capacity to execute, let us use our expertise to deliver customer communications projects for you faster than you can internally.

Unlock cost savings & growth opportunities

Our digital services make it possible to access increased cost savings and also growth opportunities through promoting new services or renewals.

Keep your data safe

Organisations often have one-off or ongoing needs to communicate with customers to meet compliance obligations. Let us help you achieve this digitally.

Case studies & articles

Success stories and industry insights

Explore real-world outcomes, practical use cases and expert insights from Fujifilm DMS

Reimagining Utility Customer Service Through Digital-First Innovation 

Read Case Study

Proactive, Digital, Customer-first Home Loan Retention

Read Case Study

Automating claims processing using machine learning for document classification and capture

Read Case Study

Delivering a national survey with speed, scale and security

Read Case Study

Paper Zero Initiative: Transforming Digital Customer Communications 

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Services

Our Services

Maximise your capabilities with our services.


Digital Notifications

Digital notifications delivered via the customer’s preferred channels to share essential communications, marketing offers or enable two-way interactions.

  • Delivery channels include email, SMS, MMS, web, Peppol and others
  • Automated end-to-end reconciliation across all delivery channels
  • Automated failover to an alternate channel upon initial delivery failure
Email services
Mobile messaging
Digital communication solutions by Fujifilm DMS


SecureLink

SecureLink is used by major billers and banks throughout Australia to enable online access to documents secured by a challenge question and/or one-time-passcode.

  • Secure and personalised links to customer communications from any notification channel
  • Eliminates the need for attachments, optimising payload and increasing security
  • Provides the ability to securely deliver document content within SMS messages and other content constrained mediums
SecureLink


Digital Forms

Used by many of Australia’s largest organisations, Digital Forms enable the presentment and collection of customers’ personally identifiable information (PII) online, including the collection of consent or acceptance, protected via multi-factor authentication.

  • Provides secure, personalised access to digital forms optimised for mobile and desktop users
  • Precisely meeting client brand requirements
  • Can be presented via any notification channel, including email, SMS or paper (via QR code)
  • Enables 2-way communications to deliver personalised offers or to drive digital adoption through “switch to digital” programs


SMS & MMS Messaging

Set up and trigger SMS and MMS campaigns through the self-service Fujifilm DMS Message Centre.

  • Messages can be triggered directly from our Message Centre cloud app
  • Email to SMS capabilities that allow your internal staff to send SMS messages via email
  • Integrate directly with a feature-rich business API
  • Full range of online reporting for SMS and MMS messages sent
  • Important capabilities to help manage your ongoing compliance with government regulations
Mobile messaging


ViewDocs Content Management

A highly available and secure cloud Content Management platform for the storage and presentment of any digital content.

  • Optimised for the secure storage, search and presentment of customer communications
  • Content can be accessed by your staff via our online ViewDocs portal or integrated via API with line-of-business systems for seamless access by your customers
  • Stored content can be made available through other Fujifilm digital services such as SecureLink and Digital Forms
  • ViewDocs supports any digitised content, with common types including bills, statements, letters and scanned images
  • Able to ingest content from client legacy electronic archive platforms


ViewDocs Content Access

An easy-to-use and feature rich browser environment enabling your staff to search and retrieve content from the ViewDocs Content Management platform.

  • Flexible search using any combination of metadata fields and Boolean operators
  • Content can be emailed, saved locally or reprinted directly from the ViewDocs interface
  • Ideal for contact centres, billing teams, operations, admin and more
  • Access to ViewDocs Content Access controlled through the Fujifilm DMS Service Portal which provides identity and access management and facilitates Single-Sign-On (SSO)
Platform Services

We provide client-centric platform services

Maximise your workflow and take advantage of your touchpoints with our services.

secure banking communication solutions dashboard view, utility customer communication solutions interface example, Insurance customer communication dashboard showing claim updates, Government communications platform showing SMS and email notifications to citizens, Digital communication system for transport authorities processing toll notices


Enabling Client Collaboration

Control content areas on essential communications directly. This helps you achieve marketing goals, makes it easier to meet compliance requirements and generally allows you to be in charge of your path.

  • Design Systems
  • Wireframes and Testing
  • User Flow
secure banking communication solutions dashboard view, utility customer communication solutions interface example, telecommunications customer communication dashboard example, Insurance customer communication dashboard showing claim updates, Government communications platform showing SMS and email notifications to citizens, Digital communication system for transport authorities processing toll notices


Portals

We offer online portals that allow your clients and customers to self-serve. They can access past correspondence, pay bills, submit requests and more. These portals can integrate with your existing systems or be provided as standalone solutions by Fujifilm DMS.

  • Feature
  • Abilities
  • Key points
secure banking communication solutions dashboard view, utility customer communication solutions interface example, telecommunications customer communication dashboard example, Insurance customer communication dashboard showing claim updates, Government communications platform showing SMS and email notifications to citizens, Digital communication system for transport authorities processing toll notices


Identity & Access Management

Access to Fujifilm DMS web applications is managed through our Service Portal - a secure, unified framework for identity and access management. It includes user management, access control, multi-factor authentication (via email and SMS), IP filtering and other controls.

The Service Portal streamlines development of Fujifilm and client-specific applications, while enforcing a unified, centrally monitored security model across all web-accessible apps.

  • Feature
  • Abilities
  • Key points
secure banking communication solutions dashboard view, utility customer communication solutions interface example, telecommunications customer communication dashboard example, Insurance customer communication dashboard showing claim updates, Government communications platform showing SMS and email notifications to citizens, Digital communication system for transport authorities processing toll notices


Custom Application Development

Our services are delivered using standardised platforms that ensure optimal efficiency and rapid implementation for our clients.

Where needed, we offer custom web application development to address specific client use cases, such as tailored reporting or tracking solutions. This extends the value of our standard services.

  • Feature
  • Abilities
  • Key points

Ready to connect?

If you’re looking for ways to improve how your organisation sends, receives or manages customer communications, share your details and we’ll be in touch to explore the right solution for your needs.

Industries We Serve

Our industry expertise and solutions

Fujifilm DMS can support any industry that needs to communicate frequently with customers across multiple channels, physical or digital. Whether you’re sending or receiving information or engaging with customers online, we’re here to help.

© FUJIFILM Data Management Solutions Pty. Ltd.