Business process outsourcing soulutions that help enterprises and government agencies communicate more effectively and cost-efficiently with their customers
Send critical business and
marketing communications
Receiving and digitising your valuable
business and historical content
Secure and compliant digital solutions
that can be quickly implemented
A selection of our key solutions that businesses like yours are employing today.
Your trusted partner for SMS & MMS messaging
Send your Okta OTP messages using the Fujifilm DMS Okta integration
Transform paper-heavy processes into seamless digital workflows
Delivering essential customer
email communications
High-volume mobile messaging for
political engagement
Use AI to digitise, automate and
unlock smarter outcomes from your data
Solutions and expertise applied to the requirements of your particular industry.
Fast, reliable integration designed to fit your existing systems
The Multi-Channel Customer Communications Management platform makes it easy to connect your data and systems without major changes to your setup. It accepts a wide range of formats, from structured records like CSV and XML to print-ready files such as PDF and Postscript. Files can be received through secure channels like SFTP, API or other transmission methods.
Whether you’re managing high volume batch jobs or real time transactions, our platform automatically processes incoming data and prepares it for multi channel delivery. It does all this while maintaining security and compliance.
Fujifilm DMS makes it easy to connect your data, no matter the source or format. Whether you’re working with legacy systems or modern apps, our platform is built to minimise disruption and streamline onboarding.
From high volume batch uploads to real time API submissions, our secure processing engine handles it all. It transforms your input data into compliant, channel-ready output without manual intervention.
Here’s how we simplify the data onboarding and preparation process:
Accept data in any format. We can work with a wide range of file types, whether they’re structured formats like CSV, XML, Excel or print-ready formats such as PDF, Postscript, AFP. There’s no need to manually reformat — we take the files as they come.
Connect with your existing systems. Integration is flexible. You can send data using SFTP, REST APIs, SOAP web services or even proprietary transfer methods. There’s no need to change your existing setup.
Automatically trigger processing. As soon as your data arrives, our platform picks it up and starts processing right away. It’s fast, reliable and doesn’t require any manual handling.
Normalise for consistency. We standardise your incoming data into a consistent format that works across all downstream processes. This helps ensure reliable automation and accurate delivery.
Apply business logic. We apply your unique processing rules like delivery preferences, suppression files or retention flags to make sure each message is handled the right way before it’s sent.
Automate and extract data. Documents and metadata are processed using automated classification, data extraction and full-text capture. Exceptions are managed by local teams to ensure accuracy and maintain high straight-through processing rates.
Prepare for multi-channel output. Once processing is complete, documents, metadata, reports and reconciliation files can be securely returned via email, SMS, post, print, SFTP, API, removable media, online portals or loaded to ViewDocs. Personally Identifiable Information (PII) is encrypted prior to transmission. Reports and delivery summaries can be provided via SFTP or other agreed methods.
Our platform is designed to meet the challenges of real-world data integration — handling high volumes, diverse formats and real-time demands without compromising on performance or accuracy.
We support encryption of Personally Identifiable Information (PII) both in transit and at rest. Data is received and processed via secure, authenticated channels, helping safeguard sensitive records across your integration and communication workflows. Our services operate within a cybersecurity framework independently certified to the ISO 27001:2022 standard.
Our platform allows client-specific rules to be applied automatically, including data retention settings, suppression files and lookup-based extractions. These features help streamline processing and align with your organisation’s internal compliance requirements.
Fujifilm DMS supports enterprise and government clients across sectors such as finance, insurance, utilities and public administration. Our platform is designed to help meet operational expectations in regulated industries, including support for Australian data residency.
If you’re looking for ways to improve how your organisation sends, receives or manages customer communications, share your details and we’ll be in touch to explore the right solution for your needs.
Fujifilm DMS can support any industry that needs to communicate frequently with customers across multiple channels, physical or digital. Whether you’re sending or receiving information or engaging with customers online, we’re here to help.